A few things people often ask before booking. Can't see your question? Just ask me — I'll reply within the hour.
Do I need to be home while you clean?
Not at all. Many of my clients are out at work while I clean — whatever you're most comfortable with. We'll agree how I get in (you letting me in, a key, or a key safe) before the first visit, and your details are always kept private and secure.
Do you bring your own cleaning products and equipment?
Yes — I bring everything I need as standard, so you don't have to worry about a thing. If you'd prefer I use your own products (for allergies, pets, or particular surfaces) just let me know and I'm happy to do that instead.
Are you insured and background-checked?
Yes to both. I'm fully insured with public liability cover, and I'm DBS-checked and BPSS-checked — so you can have complete peace of mind inviting me into your home.
Which areas do you cover?
I'm based in Wellingborough and cover the surrounding towns and villages across Northamptonshire and Bedfordshire — including Rushden, Higham Ferrers, Wollaston, Kettering, Bedford and Oakley. Not sure if you're in range? Just ask — if you're a little further out I'll always try to help.
Will I get the same cleaner every time?
Yes — you'll always get me, Grace. I'm not an agency sending a different face each week, so I get to know your home and exactly how you like things done.
How much does a clean cost, and how do I pay?
Every home is different, so I price each clean individually based on its size and what you need. I'll always agree the price with you before I start — no hidden charges and no surprises — and you simply pay after each visit. Get in touch for a free, no-obligation quote.
How far in advance should I book?
The sooner the better, especially for weekends and end-of-tenancy cleans, which fill up fastest. That said, I'll always do my best to fit you in — even at short notice — so it's worth asking whatever your timescale.
What if I need to cancel or rearrange a clean?
No problem at all — life happens. Just let me know as early as you can and we'll find another time that works. If you have a customer portal account you can manage your bookings there, or simply message me directly.
Still have a question?
Chat with me directly or send an email — I'm always happy to help, and I'll get back to you within the hour.